Top 10 Ways to Accomplish Your Business’s New Years Resolution

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Plan to achieve your goals.

Hello 2015! We’re so glad you are here!

The New Year always brings the chance for a fresh start.  All around us people are signing up gym memberships, making commitments to one another, focusing on new relationships, and setting personal and career goals.

But I wonder, while we are setting our resolutions, are we also thinking about practical ways to break down our goals into accomplishable tasks? Don’t get us wrong, having BIG resolutions are important, but what’s more important is finding ways to sort and follow through with smaller tasks. So while you are setting your goals, be sure to pause and consider the steps you will have to take along the way.

And, so, drum roll please… the top ten things you can do to have success with your Business New Year’s Resolution are:

Continue reading Top 10 Ways to Accomplish Your Business’s New Years Resolution

5 Steps for Converting Contacts to Clients in 2015.

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Convert Prospects to Clients

The New Year is always a great time to reevaluate the relationships we have. It also allows us the opportunity to anticipate the growth of new relationships. By far, one of the most common goals we hear is people claiming to want more customers. Which makes sense because, well, more customers means more money. Yet, so many people struggle with creating a healthy Customer Relationship Management (CRM) program.

If you really want to gain more customers in 2015, it is essential that you focus more time on your Customer Relationship Management(CRM). CRM is the process by which a company services and manages current customers, while attempting to gain future contacts. To be successful at CRM you need to be accessible, trustworthy and always someone that your customers can rely on.

The steps below specifically break down the resolution to improve a Customer Relationship Management, while converting qualified contacts into loyal customers.

Continue reading 5 Steps for Converting Contacts to Clients in 2015.

Macy’s Thanksgiving Day Parade, Football games, and Turkey.

Screen Shot 2014-11-14 at 11.48.54 AMThanksgiving Day is always a special time of year for many of us.  We are about to kick off the holiday hustle and bustle, plus spend time with family and friends.  There is something special about this season of  “giving thanks“.

This year, I want to thank all of those who have played a part in the success of WorX Solutions.  There are my business partners (that we have had the honor to serve and help), the people that I look forward to networking with each and every day, and those who have worked with me in some role throughout 2014.  Please accept my very huge “THANK YOU”.

Screen Shot 2014-11-14 at 11.48.05 AMBut there is another word that is so important in that phrase of “giving thanks”. It’s GIVING.  I wanted to share how your participation in WorX Solutions is now parlaying into your playing a part in a young person’s life this Thanksgiving Day.

Some of you may not be aware that one of our partners is The Center Grove High School Marching Band. They will be marching in the Macy’s parade on Thanksgiving Day and we are so excited for them! What an honor, and great opportunity for these high school students. When we heard that one young lady would not be able to go to New York, due to some family financial hardships, we asked if we could assist.  (This is where you and WorX Solutions stepped in). Since we have been blessed this year, (and the fact that I love marching bands), we will now be sponsoring this young lady so she can join her fellow band members to march in the Macy’s Day parade.

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Will you join us in watching and tune into NBC on that Thursday? When you see The Center Grove High School Band proudly march in front of the camera you will know you had a hand in “GIVING” to someone that would not have been able to be there had it not been for YOU.

The WorX team wishes you and your family and team members a fantastic Thanksgiving, and the best Christmas and New Years season.

– Dennis

 

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CRM Software Adoption: What You Need to Know to Get It

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We know one business leader who became so frustrated by the challenge of having his sales team use a CRM system that he began referring to them as “sales pukes” and announced that the way to solve his problem with people not using the CRM was to put his “sales pukes’” pay checks in a drawer, and when they filled out the CRM, he would let them have their money.

You’re probably nicer than him, but chances are that within your organization CRM adoption has likely set you on a path to frustration and high blood pressure.  About half of CRM projects fail to meet expectations.

That’s odd, because when you think about it, most companies these days are focused on getting a CRM running in their business. Last year the CRM market grew by 12% to $14 billion. Continue reading CRM Software Adoption: What You Need to Know to Get It

Four Ways We Connect the Dots

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In our businesses we spend a lot of time seeking understanding: what is the right number of prospects to convert to customers? Have we made our inventory management process as efficient as it needs to be? How do we get more people to use our web application?

Understanding business, just like everything else in life, is elusive. Like staring expectantly at an autostereogram  (popular wall art in the 90s) but the image never appears.

We were with a customer last week whose young daughter had accompanied her to the office for the day. As our customer explained how we helped her understand business performance by building out an online database to manage a complex workflow that several people owned parts of, her daughter brought us the picture at the top of this post. It was a beautiful butterfly, but you could only see it after connecting the dots. Suddenly, we had the perfect metaphor for how we’d helped our customer: by building a web based business application with automated reporting, we had connected the dots.

This is what gets us out of bed every day: we know that someone has some dots in their business that need to be connected, and we know we can find a way to connect them.

Here are four ways that we connect the dots for our customers:

1.  We improve processes by moving manual processes and spreadsheets onto streamlined, web-based business applications.

Often times, businesses don’t have the time or technological know-how to build digital processes that highlight performance. Getting meaningful reporting from manual processes is so labor intensive that the effort to report performance metrics competes with running the business, leaving the dots unconnected. We start with business process modeling to build processes with automated business intelligence reporting to deliver insight without the headache to get it.

2.  We design web applications  that help our customers achieve business goals.

Many times, and the case of CRM is a good example, employees are frustrated with how business applications get in the way of or only partially help them to get their work done. How do you know whether this is a result of using the wrong business application, or of designing the use of the right business application in the wrong way?

We emphasize the critical importance of structuring conversations with application users that illuminates what the application requirements are and how it really should work.

3.  We introduce our customers to key experts to help them grow their business.

No company faces problems limited to only process automation, CRM or web application development. Inevitably, our customers mention challenges they seek to solve outside of our domain of expertise. Our first goal is to help our customers be successful, not just to sell them more stuff. Because we’ve had the good fortune to build a network of outstanding experts, we are able to make introductions to trusted professionals when customers express needs outside our domain of expertise.

4.  We provide trusted mind-share to goals our customers do not have the time to focus on.

There are only so many hours in the day. Our customers generally maximize their time and talent to the most important two or three initiatives that will help them grow their business and deliver to existing customers. Usually business process modeling, technology selection and implementation doesn’t stand as one of the business priorities. Because of our extensive experience in both publicly traded and startup companies across multiple industries and in many operating environments, we bring a level of business acumen that allows us to play as a utility player to deepen the bench of your organization.